As a family run business, we strongly believe in the importance of spending time with loved ones at Christmas and so with this in mind, we will be operating reduced opening hours for our technical support during the festive period. We will of course continue to monitor our network and services 24x7 and respond to emergencies as usual.
December 23rd - Early closing at noon.
Christmas Eve - Closed, emergency support only.
Christmas Day - Closed, emergency support only.
Boxing Day - Closed, emergency support only.
December 27th - Closed, emergency support only.
December 28th - 30th - Reduced availability; no phone support, non-emergency emailed tickets may take longer to reply.
December 31st - January 2nd - Closed, emergency support only.
During the Christmas period you can continue to submit support tickets via the customer portal or email, but please take note of the above opening times with regards to when you should expect to receive a response. If you have an emergency then please contact email@example.com or if your service includes it then call the emergency telephone number and we will get back to you straight away.Read more...
We are delighted to announce that we have enabled support for Let’s Encrypt across our entire range of shared and reseller Linux hosting services (we haven’t quite got Windows working yet, sorry).
Let’s Encrypt is a public benefit Certificate Authority (CA) run by the Internet Security Research Group (ISRG) that makes high quality, trusted SSL certificates available to anyone completely free. By enabling support for Let’s Encrypt in our shared and reseller hosting we’ve made it possible for anyone to secure their website and protect the privacy of their site visitors entirely for free.Read more...
Keeping your website up to date with fresh content is essential if you want visitors to keep coming back, and regularly updates are also crucial to maintaining that position in the search results which you’ve worked so hard to achieve.
We understand that you have a business to run and you don’t want to be tied to your desk every hour of the day, so you need to be able to update your website quickly and easily no matter where you are. With that in mind, we are delighted to announce that the latest version of our website builder service had a brand new editor interface which is now completely mobile friendly.
With our website builder, you can now add videos, write a quick blog post, or even completely redesign your website with just a swipe and a tap. Whether you use a laptop in your favourite coffee shop, a mobile phone walking between clients, or a tablet in your van between jobs; there is nothing holding you back from updating your website now as the editor works no matter where you are or what device you are using.
What’s more, it isn’t just updating your website that you can do on the go; if you sell online with our eCommerce website builder you can now completely manage your store as well from any device. You can add products, change pricing, add new photos, or manage new orders and shipping information whilst out and about.
These are just the headline features, there are hundreds of new features throughout the website builder, such as an improved template selector, new template designs, more payment gateways, comments on eCommerce orders, customisable store email templates, file uploads so you no longer have to use DropBox for file downloads, advanced contact forms, new fonts, and so much more. Plus we’ve squashed a whole lot of bugs!
And the best news of all is that it’s available today for free to all customers. All existing customers have the option to upgrade their account in the editor at no extra cost, and all new customers will automatically get all of these great new features out of the box.
So what are you waiting for? Go check it out and start building your perfect website in minutes today.Read more...
On the 23rd of June 2016, the United Kingdom shocked the world by voting to leave the European Union. This vote will inevitably lead to significant change and uncertainty over the coming months and years, however we want to reassure you that as a company which does business throughout the world, we remain committed to all of our customers whether they are in the UK, the EU, or elsewhere, and will continue to provide our services across the globe, regardless of national borders.
Frequently Asked Questions
There are of course many unknowns about the process of leaving the EU and what impact it will have on UK businesses, but we want to address some of the more obvious questions now to help put your minds at ease.
Is there any immediate impact on Freethought? None at all, business is continuing very much as usual here at Freethought!
Can I still buy services from you if I’m not in the UK? Absolutely! The UK has not yet left the EU and that process will take many years yet. Even once the UK has left the EU, we remain committed to international trade and will assess any impact on our international customers when the specific details of those changes become apparent.
Am I still allowed to store data about EU citizens on your servers? The UK is still a member of the EU and will remain so for some time. Until the exit is complete the Data Protection Act (1998) meets the requirements of the relevant EU directives. There are new EU data protection directives coming into force in 2018, the impact of those directives and the UK’s exit from the EU remains unclear, we will assess and update as this becomes more clear.
What happens to my .eu domain? One of the requirements to hold an .eu domain is that the registrant is an EU citizen or a business with an office within the EU. The registry for .eu domains has indicated that no immediate action will be taken, however it is entirely possible that registrants of .eu domains who are only present in the UK will no longer have the right to hold that domain once the UK eventually leaves the EU. That said, there is no way for us to be certain of any changes at this point as this is completely uncharted territory with no precedents. Rest assured that any steps to revoke domains would have plenty of warning (most likely several years), so for the time being we would urge you to continue as normal and await any update from us on your .eu domain name.
Will your prices change? We pay a significant amount of our suppliers in US dollars, such as those providing domain names, SSL certificates, and software licenses. On top of that, much of the hardware that we use to power our services is ultimately priced in US dollars; as such any fluctuations in the exchange rate does impact the costs associated with providing services.
In the wake of the vote to leave the EU the pound (GBP) has dropped significantly in value which has made our costs higher. However, we allow for variation in the exchange rate when we price our services, so whilst we are currently making slightly less money, we have no immediate plans to increase pricing and will absorb those variations if possible. We are however monitoring the situation, currency exchange rates are extremely volatile at the moment, if the value of the pound continues to drop we may have to review pricing to ensure we aren’t operating at a loss. We will endeavour to provide as much notice as possible for any changes which we are forced to introduce.
Will you let customers know if anything changes? Of course, the UK remains a full member of the EU at the moment and will remain so for quite some time, however should anything change or more information becomes available which is relevant to our customers then we will of course ensure you are made aware.
Concerned? Get in touch!
If you have any questions or concerns not covered in this post about the implications of the UK’s exit from the EU in relation to your services then give us a call on 03300 882130 or drop an email to firstname.lastname@example.org and we’ll do our best to reassure you.Read more...
We have designed every aspect of our ULTRA hosting platform with pure speed in mind. We wanted to build a shared hosting solution that could run almost any website, and run it fast, but even more importantly do it without the cost of a dedicated server or expensive content delivery solutions. We often find talking to our customers that they have websites which they really need to be fast, perhaps it’s a busy forum or an online store, but that customer doesn’t necessarily have the finances for a managed server which can offer the level of performance that they require. What we’ve built is a shared hosting solution which is only slightly more expensive than our regular shared hosting and offers the benefits of an incredibly powerful dedicated server but without all the cost.Read more...
- Recent Posts
- Christmas opening hours.
- Introducing Let's Encrypt
- Now you can build your perfect website on the go.
- Brexit and Freethought
- New ULTRA hosting, insanely fast SSD hosting.
- Keeping the internet safe at Freethought
- Nominet’s unjustified 50% price hike on UK domains
- The Wordpress update crisis
- Investigatory Powers Bill; build a haystack and the needles will come.
- Investigatory Powers Bill, an argument in semantics and hidden agendas.