About Us

Getting to know our customers is the best bit about what we do, so it's only fair you get to know us! Read all about us and if you want to know more why don't you give us a call?

 

Established 2003

Freethought Internet has been serving customers websites for well over a decade now. Originally founded by our current director Kieran (aged just 16) in 2003 as Xion Internet, in 2006 we merged with the company ran by Edward and Matthew to become Freethought. We started with just a single server, as of today we have racks and racks of servers hosting thousands of businesses across two data centres, and are present at two more data centres where we connect to three peering LANs and three Tier 1 transit providers. We really have come a long way!

The fact we've been around so long gives us a wealth of knowledge and experience, we're not some fly by night hosting company here today and gone tomorrow; a decade of experience means we know precisely what we're doing and have a very clear idea of where we're going, and how to get there. We're a hosting company you can definitely rely on.

 


Early Freethought servers circa 2008.

Our network

Our redundant multi-homed network spans the UK from London to Manchester.

Learn about our network

 

Passionate about quality service

If there is just a single thing you need to know about us more than anything, it's how much we care about customer experience. For us nothing is more important than our customers being happy and not having any problems. We sometimes go to ridiculous lengths to help our customers out when they're stuck, sometimes with issues that aren't even anything to do with the service we provide them!

At Freethought we believe that you should never dread calling support like you might with some companies, you won't go through to a foriegn call centre, you won't have to go through impossibly complicated security questions or dizzyingly complicated phone menus. It's very simple, pick up the phone and call our local rate number or send us an email and someone really friendly (located in the UK) who knows what they're doing will then help you out as best they can in language that you understand and solve your problem. Simple!

Don't just take our word for it though, check out the latest reviews to the right and you'll see how almost every one of them compliments us on the service and support we provide.

If that isn't enough to convince you we also hold ISO 9001 and 27001 certification for quality management and information security, so now you know we're serious.

Our data centres

We are present in four industry leading data centres in the UK including one of the most connected data centres on Earth; Telehouse North, London.

Learn about our datacentres

 

Ethical business

When running a business, profit and success can easily distract aims and targets while more important aspects such as honesty and integrity get forgotten. At Freethought we want to respond differently and make ethical decisions about how our business is run, this means being kind to our customers, our environment, and to society as a whole.

Ethical consideration reaches into every facet of our business from pricing our products, terms and conditions, analytics and tracking, marketing and advertising, employees pay and conditions, sourcing hardware, our supply chain, taxation, packaging, and waste. We have a detailed ethical and environmental policy that sets out to identify how we meet our ethical values in the core areas we feel are important ahead of profit, click the button below to download and read.

Freethought ethical and environmental policy

 

Blog

Read all the latest news and updates about Freethought in our blog

Read the blog

 

Environment

We only have one planet, if we ruin this one then humanity doesn't get another chance, so it really makes sense to look after it. Electricity usage is an unavoidable part of operating a network of our size due to the number of servers and data centre locations we have. We are not oblivious to the impact this energy has on our environment though and we have committed to do everything we can to minimise the impact our operations have, first and foremost by becoming certified carbon neutral.

To counteract our carbon emissions we invest in certified reforestation projects primarily in the southern hemisphere including Indonesia, Brazil, and Malawi, these projects help to protect and restore the world's rich biodiversity. You can find more information about our environmental efforts in our complete ethical and environmental policy document below.

Freethought ethical and environmental policy